FAQ's

PRODUCT INFORMATION

Q. What size cork do I need?
To decide which size cork you require first measure the inside diameter of where the cork needs to fit. As the corks are tapered you need to select a cork that has a smaller bottom diameter and a larger top diameter. (We have a size chart on the side bar)

Q. There seems to be more than one cork that will fit which do I choose?
Sometimes the measurements are not as straight forward, so for instance, if the diameter is 72mm, the above example will still apply, it just means that a smaller amount of cork, will protrude from the top of the jar. But, if for instance if the internal diameter was 74mm, then chose the next size up, so a cork with 80mm at the top diameter and 70mm at the bottom diameter

Q. The jar’s opening is 75mm. Which do I choose 75mm top or 75mm bottom?
If you purchased the 75mm top diameter it would likely fall in. The 75mm bottom diameter wouldn’t fit in at all. In this case, you would choose a cork with 80mm diameter at the top, and 70mm diameter at the bottom.

Q. I'm from the old school and work with feet and inches!
The reason we use milimetres (NOT cm) is because it makes measuring easier, but on our home page, you will find a section showing converting from inches to milimetres. This is the link: Table – inches to mms (provide link)

Q. I have a jar and want to use a cork ball. What size do I need?
If you wish to use a cork ball, then measure the internal diameter at the top of the jar, and choose a size that is larger than the opening, depending how much of the cork ball you wish to have on show. For example, if the internal diameter is 55mm, you would choose a cork ball with 60mm diameter.

Q. Where can I find detailed product information?
Detailed information is available on every product page.

Q. What if I’m still not quite sure about ordering the right size cork?
Please contact us for assistance, either via email or by phone. All the details are on our website.

Q. Do you offer product customization?
Yes, for larger quantities, you can have customised size. We also offer one colour printing on cork stoppers and cork balls,

PLACING AN ORDER

Q. Do I need to create an account to place an order?
No, you can shop as a guest. However, we recommend creating an account for easier order tracking, and simplify the process for any future orders.

Q. Can I change or cancel my order after placing it?
Yes you can, but please contact us as soon as possible.

Q. How can I check my order status?
After placing your order, you will receive an email with a link to view your order details.

PAYMENTS

Q. What payment methods do you accept?
Visa, Mastercard Amex and Diners Card

Q. How can I be sure that online payments are secure?
Yes, card payments are 100% secure.

Q. Can I pay on delivery?
Unfortunately not. For customers placing regular larger orders, we can in some cases offer a credit facility.

Q. Do you issue VAT invoices?
Yes we do, we always send a VAT invoice with your order, unless you ask us not to.

Q. What should I do if my payment is declined?
Please try again, use a different payment method, or contact us for assistance.

SHIPPING & DELIVERY

Q.What country do you ship from?
Our products are shipped from the United Kingdom.

Q.What delivery options do you offer?
Royal Mail Tracked 48, Royal Mail Tracked 24, Royal Mail Next Day before 1pm, Royal Mail Next Day before 9am, Couriers: to UK address – DPD, to overseas address - UPS

Q.How long before you dispatch my order?
Orders received by 1pm are dispatched the same day, otherwise they will be dispatched the next working day. Operating days are Monday to Friday.

Q.Can I track my shipment?
All orders are assigned a tracking number.

Q.Do you ship internationally?
Yes, we ship worldwide.

RETURNS

Q.Can I return a product if not totally satisfied?
You have 14 days to return a product. Please email us stating the reason, before posting any items..

Q.Can I exchange a product for a different one?
Yes, exchanges are acceptable, with additional payment for postage. Please email us prior to posting any items.

Q.How do I file a complaint for a damaged product?
Please email us within 3 days from receiving your item, stating what the damage is, prior to posting it.

Q.When will I receive a refund for a returned product?
within 24 hours from receiving the returned item.

Q.Who covers the cost of returning the product?
For a damaged product, we will refund you in full, including the return postage. If it is due to change of mind, or to ordering the wrong product, we will refund you less the original postage cost.