FAQ's

1. PRODUCT INFORMATION

Q. What size cork do I need?

To decide which size cork you require, first measure the inside diameter of where the cork needs to fit.

As the corks are tapered you need to select a cork that has a smaller bottom diameter and a larger top diameter than the internal diameter of your item.

Once you measure the internal diameter, you can find the recommended cork size here (link to Interactive cork size page)

Q. There seems to be more than one cork that will fit which do I choose?

Sometimes the measurements are not as straight forward.

If for instance, your jar’s diameter is 72mm, if you choose a cork size 75mm x 65mm, it just means that a smaller amount of cork will protrude from the top of the jar.

But, if for instance, the internal diameter of your jar was 67mm, then with the same size cork, it will have more cork sticking out. If you wanted less cork sticking out, then choose the next size down, in this example, it would be 70mm x 60mm, then most of the cork would be inside the jar

Q. The jar’s opening is 75mm. Which do I choose 75mm top or 75mm bottom?

If you purchased a cork with 75mm top diameter it would most likely fall in. If you purchased a cork with 75mm bottom diameter, it would hardly fit.
In this case, you would choose a cork with 80mm diameter at the top, and 70mm diameter at the bottom.

Q. I'm from the old school and work with feet and inches!

The reason we use milimetres (NOT cm) is because it makes measuring easier, but we have a section showing converting from inches to milimetres.
This is the link:  Table – inches to mms (provide link)

Q. I have a jar and want to use a cork ball. What size do I need?

If you wish to use a cork ball, then measure the internal diameter at the top of the jar, and choose a size that is larger than the opening, depending how much of the cork ball you wish to have on show. For example, if the internal diameter at the top of the jar is 55mm, you would choose a cork ball with 60mm diameter, so as not to drop inside.

Q. Where can I find detailed product information?

Detailed information is available on every product page.

Q. What if I’m still not quite sure about ordering the right size cork?

Please contact us for assistance, either via email (sales@justcork.co.uk) or by phone (01895 71 71 95. All the details are on our website.

Q. Do you offer product customization?

Yes, for larger quantities, you can have customised size. We also offer one colour printing on cork stoppers and cork balls,

Fo further details please go to the Bespoke section, by clicking here (provide link)

2. PLACING AN ORDER

Q. Do I need to create an account to place an order?

No, you can shop as a guest. However, we recommend creating an account for easier order tracking, and simplify the process for any future orders.

Q. Can I change or cancel my order after placing it?

Yes you can, but please contact us as soon as possible.

Q. How can I check my order status?

After placing your order, you will receive an email with a link to view your order details. Please email us if you require a tracking number.

3. PAYMENTS

Q. What payment methods do you accept?

Visa, Mastercard Amex and Diners Card

Q. How can I be sure that online payments are secure?
Yes, card payments are 100% secure. We use Global and PayPal, 2 very large payment portal companies.

Q. Can I pay on delivery?
Unfortunately not. For customers placing regular larger orders, we can in some cases offer a credit facility. If you would like to open a credit account, please fill in a credit application form here (provide link)

Q. Do you issue VAT invoices?
Yes we do, we always send a VAT invoice with your order, unless you ask us not to.

Q. What should I do if my payment is declined?

Please try again, use a different payment method, or a different payment portal on our website, or contact us for assistance.

Q. Can I pay by direct bank transfer?

Yes, you can, at the check out you will be given the option of paying by card or direct bank transfer. All the bank details are there. Once we confirm that payment has been received, we will process your order, and you will receive confirmation by email.

4. SHIPPING & DELIVERY

Q. What country do you ship from?

Our products are shipped from the United Kingdom

Q. What delivery options do you offer?

Royal Mail Tracked 48, Royal Mail Tracked 24, Royal Mail Next Day before 1pm, Royal Mail Next Day before 9am, Couriers: to UK address we use mainly DPD, deliveries to overseas addresses go by UPS.

Q. How long before you dispatch my order?

Orders received by 1pm are dispatched the same day, otherwise they will be dispatched the next working day. Operating days are Monday to Friday.

Can I track my shipment?

All orders are assigned a tracking number. If you don’t see it on your order confirmation, you can email us requesting the tracking number.

Q. Do you ship internationally?

Yes, we ship worldwide. If you don’t see a shipping cost when placing an order, please contact us for a quote.

5. RETURNS AND COMPLAINTS

Q. Can I return a product if not totally satisfied?

You have 14 days to return a product if for whatever reason you’re not satisfied. We always try to find a solution, but if for whatever reason you still want to return an item/s, please email us stating the reason, before posting any items.

Q. Can I exchange a product for a different one?

Yes, exchanges are acceptable within 14 days of you receiving the order, with additional payment for postage. Please email us prior to posting any items, as in certain cases we will refund you without the need to post the item/s back to us.

Q. How do I file a complaint for a damaged product?

Please email us within 3 days from receiving your item, stating what the damage is, prior to posting it.

Q. When will I receive a refund for a returned product?

Refunds are issued within 24 hours from receiving the returned item, or us agreeing to issue a refund.
Please bear in mind that in some cases, through no fault of ours, it may take 3-5 days before it shows in your account.

Q. Who covers the cost of returning the product?

For a damaged product, we will refund you in full, including the return postage. If it is due to change of mind, or to ordering the wrong product, we will refund you less the original postage cost.